REFUND POLICY
TABLE OF CONTENTS
1. OVERVIEW
BetterAuth offers subscription-based pricing with the following plans:
- Free Tier — No charge. No refunds applicable.
- Premium Plan — $20.00 USD per month (or discounted annual billing).
- Ultra Plan — $30.00 USD per month (or discounted annual billing).
We want you to be satisfied with our Service. If you are not happy with your paid subscription, we offer a straightforward refund policy outlined below.
If you are not satisfied with your Premium or Ultra plan subscription, you may request a full refund within 14 calendar days from the date of your initial purchase or subscription upgrade. No reason is required.
This guarantee applies to:
- First-time subscriptions to any paid plan.
- Upgrades from one paid plan to a higher tier.
- The first billing cycle of a new subscription period.
3. NON-REFUNDABLE ITEMS
The following are not eligible for a refund:
- Subscription charges older than 14 days from the billing date.
- Free tier usage — no charges are incurred, so no refunds apply.
- Accounts that have been terminated for violations of our Terms of Service.
- Partial-month charges after the 14-day window has elapsed.
- Domain-specific or custom setup fees (if applicable).
4. HOW TO REQUEST A REFUND
To request a refund, follow these steps:
Email our support team at [email protected] with the subject line "Refund Request".
Include your account details — username, registered email, plan name, and the date of the charge you want refunded.
We will review your request and confirm eligibility within 2 business days. You may be asked to verify your identity.
Refund is processed to your original payment method once approved.
5. PROCESSING TIME
Approved refunds are processed as follows:
- Refunds are initiated within 5–10 business days of approval.
- Credit card refunds may take an additional 5–10 business days to appear on your statement, depending on your bank.
- You will receive a confirmation email once the refund has been processed.
If you do not receive your refund within the stated timeframe, please contact [email protected] and we will investigate.
6. MONTHLY VS ANNUAL BILLING
Monthly Subscriptions:
- The 14-day guarantee applies to each new billing cycle.
- After 14 days from a renewal charge, that month is non-refundable.
- You may cancel at any time to prevent future charges.
Annual Subscriptions:
- The 14-day guarantee applies to the initial purchase of the annual plan.
- Annual plans are charged in full at the time of purchase.
- After the 14-day window, the remaining annual commitment is non-refundable.
- We may offer a prorated refund for annual plans in exceptional circumstances, at our sole discretion.
Cancellation stops future billing but does not automatically generate a refund. To receive a refund, you must submit a refund request as described above. Simply canceling your subscription will not trigger a refund.
NEED HELP WITH A REFUND?
Contact our support team at [email protected]